If you’ve ever had to go through the process of moving, then you’ve probably heard it a thousand times before: one of the best ways to go about choosing a suitable moving company in Austin is to thoroughly examine its customer reviews. In many ways, this is simple common sense, as a moving company with a rich history of satisfied customers is much more likely to leave you with a smile on your face than a company that has absolutely nothing to show for itself in the way of customer testimonials. However, to simply tell you that you should look for companies with positive reviews doesn’t provide you with much useful information. In this article, we’ll go over a few very specific things that you should remember when inspecting reviews for any Austin moving company.

As important as it may be to find a moving company with excellent reviews, it’s equally important to understand that reviews aren’t always fact. It’s true that, ideally, you should look for a moving company that has a reasonable number of positive reviews proving that it has made a positive impression. That said, few—if any—companies have a 100% approval rating. There will almost always be people who weren’t satisfied with their services, and these individuals are likely to be a bit more vocal than those whose expectations are met. Furthermore, some moving companies simply aren’t well-known enough to have accumulated a sizable collection of reviews, so you should keep that in mind when searching.

For moving companies that boast many reviews, you should look for repeated words of praise, and complaints as well. If a multitude of people all have the same thing to say about a specific company, then it’s likely to be true. If the Austin moving company you’re looking into has several reviews attesting to its ability to get all your possessions relocated without any damage, chances are that you can trust them. By the same token, if there are multiple reviews complaining about the same lousy service, then you might want to reconsider choosing that moving company.

Look for reviews that are detailed and indicate realistic expectations. As stated in the first tip, reviews shouldn’t always be taken as the absolute truth. Typically, you can ignore reviews that don’t go into much detail about what’s good or bad about the moving company. If a reviewer simply says something like “Disappointing,” or “This company is awful,” without explaining their stance, then they should be taken with a grain of salt. In addition to this, be on the lookout for reviewers who had unreasonable expectations of the moving company, and try not to allow their opinion to influence you too much.

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